Visiting hours
Visiting hours are 24 hours, every day. Please contact our team to confirm arrangements for the ward and patient you are visiting.
Location & directions
Mutunduri Market, Embu County, Kenya.
Along the Embu–Meru Highway.
Our team can help with directions and questions about arrival: 0702 420 773.
What to bring for admission
General preparation suggestions; confirm any specific requirements with our admissions team.
- Identification for the patient, if available, and a caregiver’s contact details.
- Referral letters, relevant medical records and recent test results, if you have them.
- A list of current medications, allergies and any prescribed medicines in their original packaging.
- Comfortable clothing, toiletries and personal essentials for your stay.
- Insurance or payment details, if applicable. Ask our team about accepted arrangements before arrival.
Please avoid bringing valuables. Do not delay urgent care to gather these items.
Request admissionYour dignity. Your voice. Your care.
We are committed to respectful care and a clear partnership with patients and caregivers.
Your rights
- Access quality healthcare services and receive emergency treatment.
- Refuse treatment and give informed consent to treatment.
- Have your information kept confidential.
- Receive a bill and an explanation of fees, regardless of your source of payment.
- Be treated with respect and dignity and seek a second medical opinion.
- Participate in planning your discharge from hospital.
- Leave against medical advice in line with hospital policy.
- Raise a complaint about your care.
Your responsibilities
- Cooperate with staff during assessment, investigations and treatment, and give consent to treatment.
- Follow the care plan agreed with your physician or healthcare team; discuss any decision to refuse prescribed treatment.
- Pay bills in a timely manner.
- Treat staff and other patients with dignity and respect.
- Do not smoke or chew miraa within the hospital compound.
- Use hospital equipment carefully and observe hospital rules and safety regulations.
We’re here to listen.
If you have a concern, speak to the team leader or add it to the Customer Feedback Register at the service point. You may also contact the Customer Care Desk or hospital administrator, write to the director, or use the suggestion boxes.
Contact the hospital
Administrator: admin@cynerthospitalandrehab.orgDirector: director@cynerthospitalandrehab.orgCall 0702 420 773Please share sensitive patient information only through a channel agreed with our team.